Your first charter onboard can feel like an emotional rollercoaster—exciting, nerve-wracking, and unforgettable. With long days blending into each other, new routines to master, and high standards to meet, it’s normal to feel a bit overwhelmed.

But here’s the good news: with a little preparation, you can feel confident, capable, and ready to crush it in your new role.

Whether you’re stepping into housekeeping, laundry, service, or looking after the crew mess, these tips will help set you up for success in your first charter season.

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🛥️ Get to Know the Boat Inside Out

Start by familiarising yourself with the layout of the yacht—know the names of each cabin, the various decks (Sun Deck, Upper Deck, Owner’s Deck, Main Deck, Lower Deck), and key storage areas.

Make sure you understand basic yachting terminology like “port” (left) and “starboard” (right), which you’ll hear often during day-to-day operations.

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🧹 Prepare Your Cleaning Caddy

Ensure your cleaning caddy is fully stocked and that you understand how each product should be used. For example, never spray alcohol or vinegar on marble surfaces—it can permanently damage them.

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👀 Study the Guests (If You Can)

If you have access to guest preference sheets or profile photos ahead of time, use them! Learn:

• What wine, cockails or coffee they prefer 🍷
• How they like their laundry done 🧺
• Any allergies or dietary requirements 🍤

These small details make a big impression.

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🤔 Know What’s Expected of You

Clarity is key. If your boat doesn’t provide shift manuals or standard operating procedures, ask your Chief Stew what’s expected of you. Questions to clarify:

• Who runs the guest laundry to cabins?
• Are you responsible for crew mess clean up after meals?
• Do you need to bring in sunscreen baskets in the afternoon?

Every boat operates a little differently, so don’t assume—ask.

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👕 Get Your Uniform Prepped

Make sure your charter uniform is ready: pressed, complete (yes, that includes epaulettes), and neatly stored. Clear out space in your cabin cupboard so it’s easy to grab during busy changeovers.

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🌸 Create a Table Decor Schedule (Service Stews)

If you’re in service, plan ahead with a table decor schedule.

It removes the guesswork, helps you rotate themes effectively, and lets you prepare decorations the night before. Print it out and keep it handy for daily reference. This template is included in The Seaworthy Yacht Stewardess Course covering everything Table setting and prep required.

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🛏️ Stay on Top of the Sheet Change Schedule (Housekeeping)

Make sure you’re across the linen change routine for each cabin. Is it daily? Every two or three days? Label this in calendar format so everyone—especially the laundry stew—stays aligned.

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🧼 Master the Laundry Procedures

Laundry onboard is its own world. Learn:

• How the guest clothing system works
• Who returns laundry to the cabins
• Where to leave different items
• How to treat stains and select wash temperatures

If you’re not getting proper training onboard, don’t stress. The Laundry and Wardrobe Management modules in The Seaworthy Yacht Stewardess Course cover everything you need to know—downloadable, detailed, and beginner-friendly.

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🧳 Be Ready for Guest Arrival

Guest arrival day is usually hectic for department heads, which can leave juniors unsure of what to do. Here’s what you can take initiative on:

• Locate the luggage tags
• Get luggage mats set in the cabins
• Restock the crew mess
• Prepare to unpack guest bags

Ask your Chief Stew how unpacking should be done—down to how shirts should be buttoned (often 1, 3, 5), how items are arranged, and which clothes should be pressed first. If in doubt, everything is covered in the Guest Packing/Unpacking module in the Seaworthy Course.

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🍷 Learn Your Onboard Offerings (Service Stews)

Brush up on the wines, spirits, and snacks available onboard. Guests often ask, and knowing the offerings makes you look sharp and professional.

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💫 Final Thought

The lead-up to charter can be intense, but the more you prepare, the more confident and capable you’ll feel. You don’t have to be perfect—just prepared. That’s what makes a Super Stew.

You’ve got this!

Wishing you the best of luck with your first charter,

Jess

>> Original article published for Superyacht Content